Contact Us

Have a question about your order, a product, or your subscription? Our team is here to help, and we read every message that comes in.

Email is the fastest way to reach us. We aim to respond to every inquiry within 1–2 business days. We're available Monday through Friday and don't process messages on weekends or public holidays, so notes sent over the weekend are answered the following business day.

Help us help you faster

To get your issue resolved as quickly as possible, please include the following in your message where relevant:

• Your order number (found in your confirmation email).
• The email address used to place the order.
• A short description of what you need — a question, a change, or an issue with your delivery.
• Photos, if your item arrived damaged, defective, or incorrect.

Common requests

Many questions are answered directly in our policies:

• Change or cancel an order: reach out within 3 hours of placing it, before it enters fulfillment.
• Track a shipment: your tracking number is sent by email once your order is dispatched.
• Returns & refunds: covered by our 60-day return policy and satisfaction guarantee.
• Manage a subscription: skip, delay, or cancel anytime from your customer portal.

Order & delivery issues

If your package hasn't arrived within the estimated delivery window, or it arrived damaged, defective, or incorrect, email us at Help@trysrava.com and we'll make it right. For delayed or missing packages, we'll open a carrier investigation on your behalf.

Thank you for choosing Srava. We appreciate your support and look forward to helping you.